Ellisphère
Leading the redesign of the company's main solvency SaaS platform in France
Product Design
Product Management
User Research
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The main challenges
1. Aligning stakeholders around a clear vision
I wired executives, technical teams, and key stakeholders around a shared product vision. Defined strategic priorities to ensure business, user, and technical needs were aligned.
I facilitated workshops to build consensus and streamline the decision-making process.
2. Leading in-depth qualitative research
I interviewed over 20 users from various industries and more than 10 sales representatives to ensure the new solution met real-world needs. These conversations offered valuable insights into industry-specific workflows, main pain points, and feature expectations, allowing for prioritising the most important features and developing an adoption strategy.I interviewed 20+ users across various industries and 10+ sales representatives to ensure the new solution aligned with real-world needs. These conversations provided valuable insights into industry-specific workflows, key pain points, and feature expectations, enabling the prioritization of the most relevant features and creating an adoption strategy.
3. Building a user-centric adoption strategy
I designed a strategy that engaged user communities and ambassadors to drive adoption. Consider the diverse needs of thousands of users with deeply ingrained habits. Developed communication and training initiatives to ease the transition.
4. Defining AI’s role & relevant use Cases
I supported the exploration of AI's potential to enhance risk management efficiency.
We identified key AI-driven features, ensuring relevance to user needs and business goals.
Balanced automation with "user control" to maintain trust and usability.
5. Managing a smooth internal transition
I could navigate the challenge of modernising a legacy tool while respecting the company’s long-standing history. We've implemented change management strategies to facilitate adoption among internal teams. We could address concerns around new workflows, ensuring minimal disruption.
6. Enhancing Agile & efficient product development
I supported technical teams in adopting more Agile and iterative production methods.
I worked closely with designers and marketing teams to ensure a seamless user experience.
I streamlined collaboration between teams to accelerate delivery and improve product-market fit.
I wired executives, technical teams, and key stakeholders around a shared product vision. Defined strategic priorities to ensure business, user, and technical needs were aligned.
I facilitated workshops to build consensus and streamline the decision-making process.
2. Leading in-depth qualitative research
I interviewed over 20 users from various industries and more than 10 sales representatives to ensure the new solution met real-world needs. These conversations offered valuable insights into industry-specific workflows, main pain points, and feature expectations, allowing for prioritising the most important features and developing an adoption strategy.I interviewed 20+ users across various industries and 10+ sales representatives to ensure the new solution aligned with real-world needs. These conversations provided valuable insights into industry-specific workflows, key pain points, and feature expectations, enabling the prioritization of the most relevant features and creating an adoption strategy.
3. Building a user-centric adoption strategy
I designed a strategy that engaged user communities and ambassadors to drive adoption. Consider the diverse needs of thousands of users with deeply ingrained habits. Developed communication and training initiatives to ease the transition.
4. Defining AI’s role & relevant use Cases
I supported the exploration of AI's potential to enhance risk management efficiency.
We identified key AI-driven features, ensuring relevance to user needs and business goals.
Balanced automation with "user control" to maintain trust and usability.
5. Managing a smooth internal transition
I could navigate the challenge of modernising a legacy tool while respecting the company’s long-standing history. We've implemented change management strategies to facilitate adoption among internal teams. We could address concerns around new workflows, ensuring minimal disruption.
6. Enhancing Agile & efficient product development
I supported technical teams in adopting more Agile and iterative production methods.
I worked closely with designers and marketing teams to ensure a seamless user experience.
I streamlined collaboration between teams to accelerate delivery and improve product-market fit.
Key results
80%
of existing users migrated to the new solution within the first year.
40%
fewer critical bugs and production incidents
10%
increase in NPS which can be attributed to improved trust, a community-driven adoption strategy, and a greater sense of productivity among users.
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