Ellisphère

Led the redesign of the company's main solvency SaaS platform in France

Product Design
Product Management
User Research
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The main challenges
1. Aligning stakeholders around a clear vision
Wfied executives, technical teams, and key stakeholders around a shared product vision.Defined strategic priorities to ensure business, user, and technical needs were aligned.
Facilitated workshops to build consensus and streamline decision-making.

2. Leading in-depth qualitative research
We interviewed 20+ users across various industries and 10+ sales representatives to ensure the new solution aligned with real-world needs.
These conversations provided valuable insights into industry-specific workflows, key pain points, and feature expectations, helping prioritize the most relevant features and create an adoption strategy.

3. Building a user-Centric adoption strategy
We designed a strategy that engaged user communities and ambassadors to drive adoption.Considered the diverse needs of thousands of users with deeply ingrained habits.Developed communication and training initiatives to ease the transition.

4. Defining AI’s role & relevant use Cases
We led the exploration of AI's potential to enhance risk management efficiency.
Identified key AI-driven features, ensuring relevance to user needs and business goals.
Balanced automation with user control to maintain trust and usability.

5. Managing a smooth internal transition
We navigated the challenge of modernizing a legacy tool while respecting the company’s long-standing history.Implemented change management strategies to facilitate adoption among internal teams.Addressed concerns around new workflows, ensuring minimal disruption.

6. Enhancing agile & efficient product development
We supported technical teams in adopting more agile, iterative production methods.
Worked closely with designers and marketing to ensure a seamless user experience.
Streamlined collaboration between teams to accelerate delivery and improve product-market fit.
Key results

80%

of existing users migrated to the new solution within the first year.

40%

fewer critical bugs and production incidents

10%

increase in NPS which can be attributed to improved trust, a community-driven adoption strategy, and a greater sense of productivity among users.

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